How can we help?

On your iPhone or iPad, open Settings → tap your name at the top → Subscriptions → FaceUp Studio → Cancel Subscription. Cancellation takes effect at the end of your current billing period; you keep full access until then.

In the FaceUp Studio app, go to Settings → Account → Delete account. This permanently removes all your generations, photos, and personal data within 30 days. You can also email privacy@faceup.studio with the subject "Delete my account."

Best results require a clear, front-facing photo, even daylight, no heavy filters, and no obstructions over the face. Try retaking the photo with these conditions. If you still see distortion, email us with the original photo attached and we'll investigate.

Open the app, go to Settings → Subscription → "Restore purchases." If that doesn't work, email support@faceup.studio with your Apple receipt number — we'll resolve it the same day.

Not yet. We're focused on iPhone and iPad first. Android is on the roadmap; sign up to our newsletter (email support@faceup.studio with subject "Android waitlist") to be the first to hear.

Original uploads are deleted immediately after generation completes. Generated outputs are stored for 30 days in your private gallery, then auto-deleted unless you save them locally.

All purchases are processed by Apple. To request a refund, visit reportaproblem.apple.com, sign in, find the FaceUp Studio purchase, and tap "Request a refund." Apple's refund policy applies.

In the app, tap the "..." menu on any generation and choose "Report." Our team reviews reports within 24 hours.

Force-close and reopen first. If the issue persists, update to the latest version via the App Store, then restart your device. Crash reports are sent automatically (with your consent) and we monitor them. If a specific feature fails repeatedly, email us with your iPhone model and iOS version.